Shipping Policy

DeliverMe Shipping Policy

Last Updated: April 12, 2025-03:00 Am MST

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Thank you for choosing DeliverMe for your parcel delivery needs. This Shipping Policy outlines the terms and conditions that govern the use of our services, including shipping, customer responsibilities, and safety standards. By using our website, mobile app, and courier services, you agree to comply with the following terms.

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Interpretation and Definitions

• "DeliverMe" (referred to as "the Company", "We", "Us", or "Our") refers to DeliverMe Courier Services.

• "Goods" refers to the items available for purchase and delivery through the Service.

• "Orders" means a request made by You to purchase Goods from Us.

• "Service" refers to the website or mobile app through which you place orders.

• "Website" refers to www.deliverme.ca and our associated mobile app.

• "You" refers to the individual or entity accessing the Service to place an order.

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Domestic Shipping Policy

Shipment Processing Times

• All Orders are processed within 1-2 business days.

• Orders are not shipped or delivered on weekends or holidays.

• During high order volumes, processing may be delayed by 1-2 business days. We kindly ask for your patience during these times.

• Once processed, please allow additional time for delivery based on the selected shipping method.

 

Shipping Methods and Delivery Timeframes

• DeliverMe offers flat rate courier services within Calgary and the surrounding areas. Delivery times are estimated and may vary due to weather, traffic, or other unforeseen circumstances. Customers will be informed of expected delivery times at the time of order placement.

• Delivery timeframes are estimated and are not guaranteed unless specifically agreed upon in writing.

 

Prohibited Products and Contraband

• DeliverMe strictly prohibits the shipping of any items that are illegal, hazardous, or considered contraband under Alberta law or Canadian federal law. This includes, but is not limited to:

  • Illegal drugs or substances

  • Firearms, explosives, or weapons

  • Counterfeit goods

  • Perishable items requiring special handling, unless previously agreed upon

  • Other prohibited or restricted items as outlined by Canada Post and applicable local authorities.

• Customers attempting to ship prohibited items will have their orders canceled, and any such shipments will be reported to the relevant authorities.

 

Address Verification

• Customers are responsible for ensuring that the correct pickup and delivery addresses are provided at the time of ordering. We strongly recommend double-checking all details before finalizing your order.

• DeliverMe will not be responsible for delays or misdeliveries caused by incorrect, incomplete, or unclear address information.

 

Lost or Damaged Parcels

• DeliverMe makes our best effort to ensure accurate delivery of your parcels. However, we are not responsible for lost or damaged parcels once they have been successfully picked up and are in transit.

• We recommend purchasing optional shipping insurance for high-value or sensitive items. This can be added to your order during checkout. DeliverMe provides coverage options to protect against loss, theft, or damage.

 

Returns and Refunds

• DeliverMe does not offer returns or refunds on delivered items, except in cases where items were damaged during transit or delivered in error. If your package is damaged or you believe an error has occurred, please contact our customer service team within 7 days of delivery to report the issue.

• We will investigate the matter and, if applicable, work to resolve it in accordance with Canadian consumer protection laws.

 

Harassment Policy

• DeliverMe is committed to providing a safe, respectful, and harassment-free environment for both customers and our drivers. Harassment, discriminatory behavior, or abuse directed toward our team members or other customers will not be tolerated under any circumstances. Offenders may be subject to legal action under Alberta's Human Rights Act and Criminal Code of Canada.

 

Independent Contractors and Driver Safety

• Our drivers are independent contractors and operate their own vehicles to fulfill orders through the DeliverMe platform. While they are responsible for the operation of their vehicles, we ensure that all contractors adhere to high safety and service standards.

• DeliverMe prioritizes the safety of our drivers and customers, with a goal of maintaining zero incidents. We continually assess and improve safety protocols to protect all parties involved in the delivery process.

 

Inclusivity

• DeliverMe is an inclusive business that welcomes individuals of all backgrounds, regardless of race, gender, sexual orientation, religion, or disability. We are committed to fostering an inclusive environment for our employees, contractors, and customers alike.

 

Fraudulent Use

• Any fraudulent use of DeliverMe's services, including providing false information, using stolen payment methods, or attempting to defraud the Company in any way, will result in legal action. Offenders will be prosecuted to the fullest extent under Alberta law.

 

Privacy Policy

• DeliverMe is committed to protecting your personal information. All data you provide through our website or mobile app, including payment information, is encrypted using industry-standard security measures.

• Personal information will not be shared with third parties, except as required to fulfill orders or comply with legal obligations.

• For a detailed description of how we protect your privacy and handle your personal data, please review our full Privacy Policy.

 

Pricing and Currency

• All prices listed on DeliverMe’s website are in Canadian Dollars (CAD).

• Prices may change without prior notice due to market fluctuations, fuel prices, or other factors affecting shipping costs. We reserve the right to update prices at any time.

 

Tipping Policy

• DeliverMe does not require customers to tip drivers. However, any tips you choose to provide will go directly to the driver. Tipping is always voluntary and appreciated, but not a requirement for using our services.

 

Contact Us

• For any questions, concerns, or further information, our customer service team is available to assist you. You can contact us

• We aim to respond to all inquiries within 1 business day.

By using DeliverMe's services, you agree to comply with this Shipping Policy, as well as our Terms of Service and Privacy Policy.